Support Policy

KrishaStore Support

Every plugin purchased from KrishaStore includes direct support from the KrishaWeb team. No outsourced helpdesk. No automated ticket queue. When you write to us, a real person from the team that built the plugin reads it and responds.

Here is exactly what is included, what is not, and how to reach us.

What Your Purchase Includes

1 Year of Support

Every plugin purchase includes 1 full year of support from the date of purchase. That covers bug reports, installation help, configuration questions, and anything that stops the plugin from working as documented.

When your support year ends, the plugin continues to work. You simply won’t be covered for new support requests unless you renew.

What We Help With

• Bug Fixes
  If something in the plugin is broken and our code is causing it, we’ll investigate, fix the issue, and release a patch.
• Installation Support
  If you’re having trouble installing or activating the plugin, we’ll guide you through the process.
• Configuration Questions
  If a feature isn’t behaving as expected or you’re unsure whether it’s configured correctly, we’ll review your setup and help you get it working.
• WordPress Compatibility
  We test and update our plugins to stay compatible with new WordPress releases. If a WordPress update causes an issue with our plugin, we’ll fix it.
• Documentation Gaps
  If something isn’t clearly explained in the documentation and you’re unable to complete a supported task, we’ll assist you directly.

What Is Not Covered

Being clear about our support scope helps avoid delays.

• Third-Party Plugin Conflicts
  We’ll help identify whether another plugin is causing the issue, but resolving conflicts with third-party plugins falls outside our support scope.
• Theme Customization
  We support the plugin itself but don’t provide assistance with matching plugin output to a custom theme design or custom CSS styling.
• Custom Development
  Requests for new features or functionality beyond the plugin’s current capabilities are considered feature requests or custom development projects. Feature requests are always welcome, and custom development is available separately.
• Expired Support
  After your included support period ends, the plugin continues to work, but new support requests require a support renewal.

Response Times

We respond to all support requests within 24 hours on business days. Most requests receive a reply much sooner.

Business days are Monday through Friday, excluding public holidays observed by our team in India, the USA, and Australia.

Some technical issues require deeper investigation. If that’s the case, we’ll acknowledge your request within 24 hours and keep you updated as we work toward a resolution.

How to Contact Support

Email us at [email protected].

When contacting support, please include:

• Your order number
• The plugin name
• Your WordPress version
• A clear description of the issue
• The complete error message (if any)
• Screenshots, if available

Contact Form: https://store.krishaweb.com/contact-us/

Documentation: https://store.krishaweb.com/docs/

Checking the documentation first can often provide an immediate answer to common configuration questions.

Renewing Support

When your support period ends, you can renew it at the standard yearly rate to continue receiving technical support and plugin updates.

• Yearly Plans: Renew automatically unless cancelled.
• Lifetime Plans: Plugin ownership never expires, but support can be renewed separately if continued assistance is needed.

A Note on Lifetime Plans

Lifetime plan holders receive bug fixes and security updates without needing to renew their license. The plugin will continue to be maintained and patched.

Support is included for the first year after purchase. After that, a support renewal is available if you require direct assistance.

Please note that new features introduced after your purchase date are not included with lifetime plans.

Before You Write In

Including the following information in your first message helps us resolve your issue faster:

• Your order number (from your confirmation email or account dashboard)
• Your WordPress version (Dashboard → Updates)
• Your PHP version (Tools → Site Health → Info → Server)
• The complete error message, if applicable
• Whether the issue still occurs with all other plugins temporarily deactivated

The more information you provide initially, the faster we can investigate and resolve the issue.

Quick Links

• Support Email: [email protected]
• Documentation: https://store.krishaweb.com/docs/
• Contact Form: https://store.krishaweb.com/contact-us/
• Account & Licenses: https://store.krishaweb.com/my-account/