Refund Policy

We believe in every plugin we build and stand behind its quality and performance. That said, things do not work the same way for everyone. So if you run into an issue we cannot resolve or you feel a plugin is not working as it should, you can request a refund within 14 days of purchase. We will be glad to refund the full amount.

We process refunds as quickly as we can. In some cases, we may offer to fix the issue for you first, because most problems are solved faster than a refund is.

To move a refund request forward, it needs to meet all of the following conditions:

• The request is made within 14 days of purchase. We cannot process refunds after the first 14 days.
• You have purchased, installed, and tested the plugin and found that it does not work for your business or your required setup.
• You have contacted our support team and given us a chance to resolve the issue first.
• You agree to deactivate and uninstall the plugin from your site once a refund is granted.
• By requesting and receiving a refund, you give up ownership of your license and agree to stop using the product immediately.
• Refunds are granted at our discretion, and we reserve the right to decline a request where necessary.

To start a refund request, email us at [email protected] with your order number, or open a support ticket from your account.

Why a Refund May Not Be Granted

If a plugin’s functionality works as described and performs the way it should, we are generally not obligated to issue a refund. That includes situations like these:

• You purchased the product during a sale, promotion, or with a discount code.
• The issue is caused by third-party plugins, themes, or other software outside our plugin.
• The plugin did not meet your expectations, though it works as described.
• You changed your mind after the purchase.
• You bought the plugin by mistake.
• You do not have the technical setup or expertise to use the plugin, and the issue is not with the plugin itself.
• You are requesting a refund as a goodwill gesture rather than for a fault in the product.

If your issue comes from not being able to install the plugin properly or get it to perform its basic functions, we will happily consider your refund request. In those cases, please give our support team a chance to help first, since installation and basic setup issues are almost always quick to fix.

By purchasing our products, you agree to this refund policy.

Renewals and Subscription Refunds

Yearly plans renew automatically so your plugin keeps receiving updates and support. A few points on renewals:

• We cannot grant refunds on renewal payments. You can cancel your subscription any time before the renewal date from your account dashboard, and the renewal will not be charged.
• If you cancel, you keep access until the end of your current term. After a license key expires or is refunded, updates and support stop.
• Renewal charges fall outside the standard 14-day guarantee window.

Lifetime Plans

Lifetime plans come with the same 14-day money-back guarantee from the date of purchase. A lifetime plan covers the features of the version you purchased plus 12 months of standard support, with no renewal required. It does not include new features or updates released after your purchase date.

How Refunds Are Processed

Approved refunds are returned to your original payment method. Processing usually takes 5 to 10 business days depending on your bank or card provider. We are not responsible for any difference in exchange rates between the time you paid and the time you are refunded.

Changes to This Policy

We may update this policy at any time, so we recommend reviewing this page from time to time. If we make material changes, we may notify you on our website, by blog post, or by email, at our discretion. We will update the “last updated” date at the top of this page. Any changes take effect as of that date and replace any earlier refund policy.

Questions

If anything here is unclear, or you want to know whether your situation qualifies, just ask. Email [email protected] and a real person from our team will help. We respond within 24-48 hours on business days.